The Vanilla Alternative Terms and Conditions

Privacy
Please see The Vanilla Alternative Privacy Policy https://va2.co.uk/PrivacyPolicy.aspx for more details.
 
1.Listed below are the Terms and Conditions of The Anchor Inn Tempsford Limited (The Vanilla Alternative). No alterations or variations to these Terms and Conditions shall be binding unless agreed in writing by The Anchor Inn Tempsford Limited (The Vanilla Alternative)
2.The Anchor Inn Tempsford Limited (The Vanilla Alternative) reserves the right to make changes to the services and activities advertised for any reason and without notice. The Co. retains the rights to refuse accommodation of participants that are deemed as unsuitable condition. This is in the interests of safety to self and others. The Co. does not accept responsibility for the loss or damage to any personal customer property whilst onsite. The Co. does not accept responsibility for loss or damage to customer vehicles. Vehicles and their contents are left at their owner’s risk.
3.The Co. reserves the right to refuse admittance or to remove a participant from the premises should it be deemed necessary to do so. This includes any customer whose behaviour is considered antisocial and/or unsafe to themselves or others, or who is thought to be under the influence of alcohol or drugs. The decision of the Duty Manager on all matters of admittance will be final. Your membership can be withdrawn at any time without recompense. Refusal of entry
4.The Co. reserves the right to refuse entry or remove from the premises any person causing wilful damage to the facilities, fixtures, fittings or other property of The Co. Any party engaging in such behaviour will be liable to pay for the rectification, remedy and all damages caused. This includes any damage caused by misuse of equipment and/or failure to comply to supplied guidance and/or instructions.
5.For health and safety reasons and to allow for safe management of other customers The Co. reserves the right to refuse entry to late arrivals.
6.No refunds or compensation will be payable by The Co. in the event that any participant is not permitted to, refused permission or decides not to undertake or complete a booking. You agree that if you have a question or concern about the Services, you will contact us first, prior to initiating any legal proceeding. Our customer support team will try to answer your question or resolve your concern.
 
Hotels
Hotel Terms and Conditions

Terms of Booking
1.Please read this document carefully before making a booking. The terms and conditions of use of this site relate to bookings made at the Anchor Inn Tempsford Ltd. (The Vanilla Alternative)
2.Overnight Check In/Out All guests can check into their room from 5.00pm on the day of arrival and will be required to check out by 11.30 am on the day of departure.
3.All offers of accommodation and other services featured on the Vanilla Alternative sites are subject to availability and there is a limited allocation of rooms available to all offers. The right is reserved to decline bookings. You cannot combine any special offer, rate or promotion on this site with any other special offer, no two special offers can be combined on the same booking. All guests must be of a minimum age of 21.
4.Prices - All prices are in pounds sterling. The prices featured are per room per night unless specified otherwise. These prices include accommodation in the room type as described including VAT.
5.Children - Under no circumstances are children allowed on the premises at any times.
6.We take every care to ensure that at the time of going to print, the details in our literature were accurate regarding the description and information about facilities available or planned to be available. Our photographs are intended for general guidance only. There may be occasions when advertised services or facilities need to be withdrawn temporarily due to repair, adverse weather conditions or other factors out of our control.
7.The hotel is only for event attendees, it is therefore a requirement for an event ticket to be purchased at the time of booking a hotel room.
8.Cancellations / Amendments by us
In the unlikely event that we must change or cancel your reservation, we reserve the right to do so. If this does arise you can

• accept the changed arrangements as notified;
• make an alternative arrangement with us; or
• cancel your reservation and receive a full refund of any monies paid.

9.Parking On-site parking is ample and FREE. 
 
Animals and Pets
 
Dogs and Cats are allowed to accompany you; however, you accept full responsibility for any damage
caused to the room / bedding and venue.
 
Insurance
 
We advise you to take out insurance to cover the cost of cancellation and other risks including personal loss, accident, and personal public liability.  
1.All our bedrooms are strictly non-smoking. Smoking in one of our bedrooms will incur a charge of £150 which will be added to your bill.
2.For guests who would like to smoke, we have made provision outside the hotel - and although it is not a comfortable lounge, with cosy chairs, we do hope that you will find that the shelter and protection from the elements we have provided for you make this an acceptable solution.
 
Behaviour on our premises
 
You must make sure that members of your party, on our premises behave in such a way that they do not cause a nuisance or unreasonable disruption to The Anchor Inn Tempsford Limited, our employees or anyone else using our venue.
 
1.You are not permitted to invite or admit onto the premises, anyone that is not registered to attend. If you wish to play in the privacy of your hotel room with a club visitor, feel free to do so, however, for reasons of safety and especially in the case of a fire ALL NON-RESIDENTS must be back in the main club prior to closing time without exception or agreement from the management.
2.Although you are welcome to bring with you drinks / food to your hotel room. It is not permitted for you to consume these in the club. Should you be found to be ignoring this rule, a £150 corkage fee will be payable to the Co. and could result in membership being withdrawn.
3.When you have decided to retire to the onsite hotel, please ensure your bar tab is cleared before leaving the club.
4.Should any of the members of your party refuse to or appear to be unable to alter any aspect of behaviour which is unacceptable to us, we reserve the right to terminate the stay of the person(s) involved or all the party.
5.You agree to pay any loss or liability of any kind to us or any other person caused by members of your party. If any damage caused by your party prevents bedrooms or other facilities being used whilst damage is made good, you will be charged for any revenue lost during this period. We advise that you are fully insured against all losses or liabilities.
6.We cannot accept responsibility for loss of or damage to property or vehicles belonging to you or your party, however caused. This includes deliveries received by us on your behalf or on behalf of other parties attending an event.
 
Queries
 
In the unlikely event that you have a concern during your stay you must bring it to the attention of the Management at the time, to ensure that we have an opportunity to rectify the issue.  If you are not satisfied that the issue has been resolved, please submit the details in writing within 28 days of your return, to:  Customer Services, The Anchor Inn Tempsford Ltd, Great North Road, Bedfordshire. SG19 2AS.
 
Website Information
 
The Anchor Inn Tempsford Ltd does not accept responsibility for any errors or omissions on this website and reserves the right to amend, cancel or vary any of the arrangements featured on this site without notice.  Please note that in certain circumstances generic photographic images have been used to represent the general style of a particular product.
 
Hotel Damage
 
Should damage above and beyond what would reasonable be expected or should theft occur, you will be held responsible for replacement and any losses incurred by the club.

Damage charges: -

• Duvet                                       £65
• Linen set                               £65
• Sheet                                       £25
• Bath towels                        £17 each
• Key loss £35
• Carpet £75 clean or replacement cost
• Furnishings Like for like replacement cost
• Furniture Like for like replacement cost
• Any further items will be charged at the replacement cost.

 
Frequently Asked Questions
 
1.Question: Do you have parking at the Vanilla Alternative?
Answer: Yes, we have free parking across the site within easy access of the Hotel and Venue.
 

2. Question: What are the check-in and check-out times at the Hotel?

Answer: Guests can arrive for Check-in from 5:00 pm and we ask you to check out by 11:30 am on day of departure.

3. Question: What are the check-in and check-out times at the Club?
   Answer:  The Club opens and closes at the advertised times of each event, advertised on the website.

 

4. Question: What is your cancellation policy?
   Answer: All Hotel rooms and entry fees are prepayable at the time of booking, no refunds or transfers to any other person or any other date is permissible. 

 
All Tickets purchased through this website are full and final.
 
Events
1.All offers of event entrance and other services featured on the Vanilla Alternative sites are subject to availability and there is a limited allocation of spaces available to all offers. 
2.The right is reserved to decline bookings. 
3.You cannot combine any special offer, rate or promotion on this site with any other special offer, no two special offers can be combined on the same booking. 
4.All lead bookers must be of a minimum age of 21 and a member of the club 
 
Prices
All prices are in pounds sterling. The prices featured are per event unless specified otherwise including VAT.
 
Children
1.Under no circumstances are children allowed on the premises at any times.
2.We take every care to ensure that at the time of going to print, the details in our literature were accurate regarding the description and information about facilities available or planned to be available. Our photographs are intended for general guidance only. There may be occasions when advertised services or facilities need to be withdrawn temporarily due to repair, adverse weather conditions or other factors out of our control.
3.Random bag searches can be in operation if you are found to be attempting to bring your own drink/food into an event. Or any illegal substance, you will be refused entry without recompense. The police could be informed.
4.We operate a Zero tolerance drug policy.
 
Cancellations / Amendments by us
1.In the unlikely event that we must change or cancel your reservation, we reserve the right to do so. If this does arise you can:

• accept the changed arrangements as notified.
• make an alternative arrangement with us; or
•  cancel your reservation and receive a full refund of any monies paid.

 
Parking
1.On-site parking is ample and FREE. 
 
Insurance
1.We advise you to take out insurance to cover the cost of cancellation and other risks including personal loss, accident, and personal public liability.  
 
Smoking
1.For guests who would like to smoke, we have made provision outside the venue - and although it is not a comfortable lounge, with cosy chairs, we do hope that you will find that the shelter and protection from the elements we have provided for you make this an acceptable solution.
 
Behaviour on our premises
1.You must make sure that members of and anyone accompanying you as a recognised guest on our premises behave in such a way that they do not cause a nuisance or unreasonable disruption to The Anchor Inn Tempsford Limited, our employees or anyone else using our venue.
2.Should any of the members of your party refuse to or appear to be unable to alter any aspect of behaviour which is unacceptable to us, we reserve the right to terminate the stay of the person(s) involved or all the party.
3.When arriving or leaving the venue, please do so respectfully.
4.You agree to pay any loss or liability of any kind to us or any other person caused by members of your party. If any damage caused by your party prevents facilities being used whilst damage is made good, you will be charged for any revenue lost during this period. We advise that you are fully insured against all losses or liabilities.
5.We cannot accept responsibility for loss of or damage to property or vehicles belonging to you or your party, however caused.
 
Queries
1.In the unlikely event that you have a concern during your visit you must bring it to the attention of the Management at the time, to ensure that we have an opportunity to rectify the issue.  If you are not satisfied that the issue has been resolved, please submit the details in writing within 28 days of your return, to:  Customer Services, The Anchor Inn Tempsford Ltd, Great North Road, Bedfordshire. SG19 2AS.
 
Website Information
1.The Anchor Inn Tempsford Ltd does not accept responsibility for any errors or omissions on this website and reserves the right to amend, cancel or vary any of the arrangements featured on this site without notice.  Please note that in certain circumstances generic photographic images have been used to represent the general style of a particular product.
 
Shuttle Bus
1.By booking the shuttle bus service you agree to the following:
1.1.You agree to be available at the time selected on your booking. The shuttle bus will not wait for you so as not to inconvenience other guests awaiting collection.
1.2.The shuttle bus will pick you up from the hotel you have chosen on your booking. Please make sure that you select the correct hotel carefully, we cannot be held responsible if you give us the wrong location and cannot guarantee that we will be able to come and get you as the shuttle runs on a schedule that, if full, can collect you on the next trip. If a genuine error has been made, please do call us and we will try our hardest to amend or rearrange your collection for that date. 
1.3.No recompense will be made for incorrect bookings
2.If the booking includes a return drop off to one of the local hotels listed below. When you are ready to leave the venue. Please pay your bar tab and tell reception that you are booked for a return shuttle. The reception staff will book you onto the next available shuttle bus.
3.You are not permitted to re-enter the club once you have secured your shuttle bus drop off. If you are not available in reception for the return journey, it will be assumed you have secured alternative means to your destination. Should you not be available when the shuttle is ready to leave and you are booked onto it, we will endeavour to get you onto the next available journey although this may not always be possible. No recompense will be made for your disappearance
4.Hotels we collect and drop guests to are
a.             Premier Inn – A1 / Wyboston (CROWN)
b.             Premier Inn – Colmworth Park (HIGHWAYMAN)
c.              Wyboston Lakes. Waterfront/ willows/ woodlands.
5.We take every care to ensure that at the time of going to print, the details in our literature were accurate regarding the description and information about facilities available or planned to be available. Our photographs are intended for general guidance only. There may be occasions when advertised services or facilities need to be withdrawn temporarily due to repair, adverse weather conditions or other factors out of our control.
 
Application Process
1.All membership applications are reviewed by the management of the venue. You will receive a response within 72 hours maximum. 
2.You will be required to either, upload photo ID verification to fully activate your account at the time or bring photo ID with you on your first visit to activate your account fully. If you fail to verify your submitted details your application will be removed from the system without recompense. If you have booked any hotel accommodation or event tickets and fail to verify your details as required, you are at risk of being refused entry and no recompense will be made for this.
3.Should membership be fully subscribed at the time of your application, you will be notified and no charge will be made for registration until a place becomes available.
 
Membership Rules 
1.Couple Membership
 

• You can attend only with the persons named on that membership account
• You may NOT attend as a ‘’Single’’ if you hold a ‘’Couples’’ account 
• The account will only allow you to purchase a Couples Ticket
• To attend as a ‘’Single’’, please register a singles account, you will need a separate email address, separate from the Couples account.
• ‘’Couples’’ do not have to pre book, however, many events are sold out, in which case, without a pre-paid ticket, we would not be able guarantee access as a walk in.
• Guests are not permitted with any member

 
2.Single Membership (Female)
 

• Single Membership (Female) – 
• You may NOT attend as a ‘’Couple’’ if you hold a ‘’Single’’ account 
• The account will only allow you to purchase a Single Female ticket
• To attend as a ‘’Couple’’, please register a Couple account, you will need a separate email address, separate from the Single female account.
• ‘’Single Females’’ do not have to pre book, however, many events are sold out, in which case, without a pre-paid ticket, we would not be able guarantee access as a walk in.
• Guests are not permitted with any member

 
3.Single Membership (Male)
 

• You may NOT attend as a ‘’Couple’’ if you hold a ‘’Single’’ account 
• The account will only allow you to purchase a Single Male ticket
• To attend as a ‘’Couple’’, please register a Couple account, you will need a separate email address, separate from the Single female account.
• ‘’Single Males’’ must Pre-Book, this is because we limit the number of Males on our events. To ensure the ratios of booked Couples / females remain 
• Single Males are unable to book on Saturday Evenings.
• Guests are not permitted with any member

 
4.Single Membership (Trans)
 

• You may NOT attend as a ‘’Couple’’ if you hold a ‘’Single’’ account 
• The account will only allow you to purchase a Trans ticket
• To attend as a ‘’Couple’’, please register a Couple account, you will need a separate email address, separate from the Single female account.
• ‘Trans’’ do not have to pre book, however, many events are sold out, in which case, without a pre-paid ticket, we would not be able guarantee access as a walk in.

 
5.2 x Singles (Couple up)
 

• You may ‘’Couple up” as 2 singles to our events,
• You both must have active memberships, and both have in date membership subscriptions
• You must arrive and leave at the same time as you will be as a ‘’Couple’’
• Single Males are unable to use this facility as it would jeopardise the ratios of Male / female. 

 
Right To Refuse
1.We reserve the right to refuse entry at all times or insist you leave if your behaviour or attitude is detrimental to the venue or its staff and visitors.
 
Prices and Payment
1.The Vanilla Alternative reserves the right to change its prices and tariffs at any time. As much notice as possible will be given should a change in price occur

•                   If price changes do occur, existing bookings will not be affected.

2.All payments are taken in GBP £ and are taken under UK governing law.
3.By booking and paying you are entering into an agreement with The Anchor Inn Tempsford Ltd
 
Refunds and Transfers
1.All bookings are full and final, 
2.no transfers or refunds are available unless the Co. has to cancel your booking for reasons beyond our control. You will receive a full refund. Under these circumstances.
 
Gift Vouchers
1.Gift vouchers can be purchased through the site. You will be emailed a link, to print the gift vouchers off yourself.
2.To redeem your gift voucher

• Visit https://va2.co.uk
• Add bookings to your basket
• Enter the Gift voucher code on the booking summary page. You must pay for any remaining balance on your order with another payment method. You can also redeem your gift voucher for any event at reception.
• Any balance remaining will be carried forward to your next booking
• Gift Vouchers ("GCs") may be used only for the purchase of eligible products on 

3.GC balances must be used within 2 years of the date of purchase. 
4.GCs cannot be transferred for value or redeemed for cash. 
5.GCs are issued by The Vanilla Alternative is not responsible if a GC is lost, stolen, destroyed or used without permission.
 
Company Details
Registered Office is: -
THE ANCHOR INN TEMPSFORD LTD
27 St. Cuthberts Street, Bedford, United Kingdom, MK40 3JG

Company Registration Number: 13476972
 
Contact
You can use the following methods to contact us:-

• Telephone: 07794730330
• Email:bookings@anchor-hotel.co.uk

 
 

Etiquette & Dresscode

We want everyone to come along and feel valued, respected, welcome and safe. To achieve this we have some club rules that are common sense but worth pointing out.

a. CONSENT IS SEXY. As in any other situation, consent is everything. Do not assume you can touch without invite or agreement with the parties involved. No mean no at any point in time, not maybe or later or only if you can get away with it. Please accept you are not everyone’s cup of tea and a polite refusal has to be accepted with good grace and polite manners.

b. MANNERS COST NOTHING. Should a situation arise that common decencyand manners are ignored and a situation becomes uncomfortable due to someone’s words or behaviour, please notify staff immediately. Verbal or physical abuse is not tolerated ever and will result in removal from the premises and membership being withdrawn without recompense.

c. ASSUMPTION MAKES AN ASS OF YOU. Do not assume just because someone attends the venue they are “up for it” Many people attend for many reasons and have many different preferences which may not match yours. Get chatting and see how things go, you will soon know if you are on the same wave length

d. RESPECT. Everyone deserves this as a right, you, us and everyone else as well as the venue. Should anyone be disrespectful please make the staff aware immediately. Wilful damage or circumvention of the rule that are unbecoming to a happy place to be and a good night our will not be accepted. Respect other people’s choices and personal rules and orientation even if they are not for you, variety is the spice of life.

e. MOBILE PHONES
f. DRESSCODE.

GENTS.
Please remember you are out to impress. If you turn up in trackies or trainers, or look dishevelled, you will be refused entry. Guys, a nice shirt and trousers or smart jeans with a shirt and tidy shoes are perfectly acceptable. Don’t forget people may see your boxers, so why not treat yourself to some sexy underwear?  If you arrive looking like you have just come from the gym or a building site, it will be a ‘no’ from us as well as other members. In the summer, feel free to wear smart shorts, but not cut-offs or training shorts.

There is nothing more alluring than the smell of fresh skin and pleasant aftershave. Make sure your personal hygiene is as good as you look. If you're wearing your best CKs but stink of BO, guess where you will get… nowhere.

We have showers and lockers at the club so freshen up and be ready for some fun should it arise.

LADIES.
Now is the opportunity to get the man in your life investing in some nice lingerie for you… any excuse girls. Most of the ladies that come along will arrive in a sexy club type dress and many will bring a change of outfit or some nice lingerie to change into as the evening progresses. Feel free to bring as many outfits as you want and really be the peacock.

EVERYONE.
No-one wants to feel like a performing seal, so we insist that when you enter any play space you DRESS LESS. Lingerie, underwear, towels, robes or as naked as Mother Nature intended are all fine with us.  Please remember to bring a towel with you for the hot tub.

We do have condoms available onsite but recommend you bring along your preferred brand.

Please note, no branded sportswear (Nike, Adidas etc) is allowed in the club.

f. The venue is fully licensed you are NOT permitted to bring your own refreshments into the club no matter what. Random bag and locker checks will be carried out without notice, if you are caught with anything you will be asked to leave it in your vehicle or in reception for collection on your way out, refusal or consumption inside the club will result in a corkage fee and being rejected from the premises.

g. We operate a zero drug policy, at all times and reserve the right to inform the police of your details should anything be discovered or reasonable assumption made of contravention.

h. Single Gentlemen. Spaces on any event that welcomes you to the club are limited in number so as to not have an event over run by Guys, this is to maintain a balance that is fair and enjoyable for all.

Should you book a slot for an event and not show up, your ability to pay on the door will be removed and you will in future be required to prepay for events, as taking a limited space and not showing up denies a space to someone else.

i. If someone or a situation leaves you feeling uncomfortable or upset, please come to the bar and speak to the staff, if the situation is delicate and you need to speak to someone in private, please ask for a Vanilla Cocktail. The staff are all trained to handle delicate situations and a process is in place to get you to a safe space to talk and for any issues to be dealt with discretely. The team are here to ensure you can relax and enjoy your night out knowing you are in the safest place to be.

Privacy Policy: We do not sell or pass on any of your personal details for profit or marketing purposes. News and special offers will be updated through the Website and Social Media sites, we will not contact you directly, unless you have accepted that can send you a marketing emails.  Our aim under GDPR is to maintain the assurance of your rights to data privacy and protection. On this page you can find out how to contact us to find out more about your data and also your privacy rights and how we will act. GDPR (General Data Protection Regulation) GDPR is a new Data compliance law came into EU law on 25th May 2018. VA2 has applied the best practice of GDPR at our venue and on our website On Account Register you will be asked to provide the following details:- Unique User Key (Hidden auto generated by the system) Email address. Account password First Name Last Name  Date Of Birth Mobile Phone Number Address Line 1 Address Line 2 Address Line 3  Address Line 4 Address Locality City  County Post code    On Application We also capture Sex Your interests:- Fetish Bi Events LGBTQIA+ Gangbang/Orgy MILF Naturism Day Time Night Time Themed Events Content Creators Festival Applicant Photo, we will keep this on file, and use it as identification for access to the club Identification Document Microsoft Account System The website uses a Microsoft Account system in the website, to hold the accounts. This system is used is very robust/secure and is used in many websites. Encryption/Decryption We also encrypt/decrypt alot of your account data on the fly. Site Certificate Our site runs completely over https, which opens a secure encrypted web tunnel from your web browser to our server. The requests and responsese from the website are then transmitted over this tunnel. Post code lookup We use an address lookup system called GetAddress.IO we pass in a post code and it returns all addresses in that postcode. This saves time on you typing information in.   You will also be asked to check the following check boxes:- I allow my information to be used in the booking process and used for my visit at the Venue. (Mandatory) This is our legal basis Contract for GDPR. In GDPR you have to outline why we are collecting the information we are. We need this information so that you can book online and visit us. We use your booking to make sure we don’t go over capacity at the venue.  For Health & Safety - we are only allowed so many people at events at a specific time.  The capacity of an event depends on the type of event. This is all handled by the website. Your safety is our highest priority. I have read and confirmed the Privacy Policy. (Mandatory) This is quite simply that you have read and agreed this notice and you know what your GDPR rights are. I have read and confirmed Terms And Conditions. (Mandatory) You have read and agreed our Terms & Conditions of operation. I consent to being a member of the loyalty scheme. (Optional) By ticking this checkbox, you become a member of our Loyalty scheme. I consent to receiving marketing emails. (Optional) By ticking the checkbox, you are agreeing to receive marketing emails. VA2 won’t spam you but from time to time, we may run a fantastic promotion and if you want us to let you know… By ticking (or unticking) this box, you can opt in or out of marketing emails. You can change this in your account at any time. Our marketing emails are also managed by Mail Chimp, and you can opt ourt of the marketing emails at anytime, by clicking the footer on the bottom of the emails. For GDPR compliance we audit the changes to these checkbox’ and they can be viewed by our Administrators. The aim of this is not for user tracking, but just in case you question why you have received a service when you thought you hadn’t ticked the box. Please be aware out system will send you Booking confirmation emails/SMS when you book. These won’t contain any marketing, they are just information, so you are aware of your booking. When we send you waivers we have removed out the personal information for your security. Once registered you can edit your account. You can change your details and password at any time, under my account details. Forgotten password If you forget your password, then you can go through the forgotten password process when you click login. If our Privacy Policy/Terms and Conditions change over time. On your next login, we will ask you to read and re-confirm that you are happy with them. At this point you can also join/remove yourself from the Loyalty scheme and email marketing We audit this change and can view it in our admin area. As part of GDPR we need to know what version of documentation you signed against. Where else do we use your data? Your hosting is with Storm Internet- https://www.storminternet.co.uk/GDPRStatement GPDR requires that we tell you about every system that can use some or part of your data (Data processors). These Data processors are required to be GDPR compliant:- Taking Payments We pass information to Emerchant pay payment gateway for payment. Email address, 1st name, last name and client address. This saves the user from retyping the info. Emerchant Pay are PCI DSS compliant payment provider. https://www.emerchantpay.com/certifications/ Send Grid The website sends a lot of email, too much for a Google G Suite service so we have to use a different mass email provider. We use Send Grid to send our emails from the system The List of Emails the system sends you are:- Account register email when staff member booking as a client Booking Confirmation email Forgotten Password email – which provides the user with a new password. (Can be changed when the user logs in) Send Grid GDPR statement:- https://sendgrid.com/resource/general-data-protection-regulation-2/ Click Send The website sends SMS texts via Click Send Click Send GDPR statement is here:- https://www.clicksend.com/gb/legal/ Google Workspace We Workspace to send and receive email Google Cloud Services are GDPR compliant. https://www.google.com/cloud/security/gdpr/ Google Analytics Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see relevant section below). Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. For your information our website uses the analytics.js implementation of Google Analytics Further information on Google Analytics and your privacy:- https://support.google.com/analytics/answer/6004245 Google Analytic Opt out Browser Addin​ In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience. Google Analytics opt-out. Google and GDPR:- https://privacy.google.com/businesses/compliance/ CCTV We have CCTV at the venue for safety purposes and it is a requirement of our insurance company. The CCTV records Audio and Visual. MOBILE PHONES Mobile phones or any type of recording devices are not permitted in the club. We value your privacy and it’s always top of our priorities, therefore any recording of visual or voice content is not permitted under any circumstances by members or their guests. Not only that but this is a venue to chat and socialise and get to know people, texting or surfing the net kills conversation. Should you need to have a phone for emergency contact or checking on the kids etc, you are welcome to come to reception and use it. Insurance If you have an accident at the venue and we need to inform our insurance company then we need to pass your booking and account information to our insurance, plus any CCTV footage too. Plus any treatment/action required at the time of the accident. How Long do we Keep the Data for? We keep the account data forever so you can continue to book. However we do anonymise the data as per below:- Bookings we will remove the booking from your account after 22 years and associate it with an anonymous user.  So that we can’t trace the booking back to you. Bookings contain waivers. These waivers will be associated with an Anonymous waiver after 22 years. Waivers will expire for use after 12 months. At this point you can create a new user. In GDPR however you do have rights as an individual that overrule the above. These are outlined below:- Police and Fire/Law Enforcement We may need to share your details if a criminal incident occurs or there is a fire. Accessing your data We recognise our responsibility in looking after your data. You can ask us for a copy of the data we hold, have it corrected, sent to a third party or deleted (subject to our need to hold data for legal reasons). We manage this process by executing a Data Subject Access Request procedures in line with GDPR requirements when you contact us. You can request a Data Subject Access Request Form by contacting us: By Post: The Anchor Inn Tempsford Limited, Great North Road, Tempsford, SG19 2AS. Email: info@va2.co.uk Phone: 07794 730330 We will respond within 30 calendar days of receipt of this DSAR. We also reserve the right to increase the response time to three months if we consider the request to be complex and time consuming. If you are not satisfied you have the right to contact the Information Commissioners Office (ICO). The right to rectification; You can edit your account details at any time, by logging into the website and altering the details. You can also alter your consents to the loyalty and email marketing scheme here too. The only thing you cannot edit is your email address. This is for security. But we can edit it for you. If you need your email address changed, then please email info@farpeak.co.uk from the account registered with the system and we can change it for you.  the right to erasure; If you want your account and waivers to be removed from the system then we can do that for you. Please email info@va2.co.uk from the account registered and we can start the process of removing you from the system.  the right to restrict processing; As per above you can remove consents from email and loyalty system. We can also mark your account as inactive. So that no one can log in or use your account. Please email info@va2.co.uk with your request from the account that is registered.  the right to data portability; You can download some of your own account information from the My Account area of the system. If you require any other data then please email the request to info@va2.co.uk the right to object; You have the right to object to any processing undertaken for the purposes of direct marketing. We will stop processing for direct marketing as soon as we receive your objection. the right to not to be subject to automated decision making including profiling; We do not supply the information we hold to third parties for use in analysis or prediction. Data Breaches As per GDPR we have a process in place and would follow the GDPR process notifying you if any data breach affected your data. We will do this in 72 hours of identifying the breach. Our website uses Cloud Flare to help protect against illegal activities on our site, by hackers and 3rd parties to alleviate breaches. Or encryption of data also helps protect our systems against a breach. All Staff have signed a Non-Disclosure Agreement (NDA) to protect your personal data More information can be found here: - https://www.cloudflare.com/ We also have our internal security policy for our staff on how to keep your data secure on electronic devices or any paper based information. Cookies and Privacy Cookies are small files that are downloaded to your browser from the website. Far Peak use cookies on our website, these cookies though are only used for authentication and to make our website function correctly. Google Analytics uses cookies too. But we don’t use cookies in any malicious way. The website will not function correctly without using cookies. Any future development If we develop our systems any further we shall adopt a data protection by design model. We have done from the start and shall continue to do so. Questions and further contact If you have any questions or require any further information. Then please contact us below:- info@va2.co.uk or use the contact form at Data Authority Our GDPR Data authority is:- ICO https://ico.org.uk Under GDPR you have the right to contact ICO at any time. But if you have any issues then please bring it to our attention first.